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Refund Policy

Effective: October 3, 2026 · NAD By Jp · northamericandriving.org · Contact: [email protected]

Your subscription

Paid tiers are monthly subscriptions processed by PayPal. They renew automatically every month until you cancel.

• Cancel any time in your PayPal account under "Preapproved payments" (or contact us and we'll help). Cancelling stops all future charges.
• You keep full access until the end of the period you already paid for — we don't cut you off on cancellation.

When we refund

• Billing errors: duplicate charges, charges after a confirmed cancellation, or amounts different from the price you agreed to — refunded in full.
• Unauthorized charges: if someone used your payment method without permission, contact us and PayPal; we will refund when verified.
• Service not delivered: if a paid feature you paid for was not available for a significant part of a billing period because of a problem on our side, contact us within 14 days and we will make it right, including a refund or credit where appropriate.
• First subscription: if you subscribed by mistake and haven't meaningfully used a paid feature, contact us within 14 days of the charge and we'll review a refund in good faith.

When we don't refund

• Change of mind after the period above, with the service delivered as described.
• Bans or suspensions for breaking our Terms (cheating, abuse, sharing the panel).
• Problems caused by third-party tools (anti-cheat/antivirus interference) where the service itself works.
• Partial months after you cancel — cancellation stops the next renewal, not the current period.

How to request a refund

Email [email protected] with: your NAD username, your PayPal transaction/receipt ID, the date, and a short description. We aim to respond within 5 business days and to process approved refunds through PayPal within 5–10 business days (PayPal's timing may vary).

Chargebacks

Please contact us before filing a chargeback — most issues are fixed quickly. Filing a chargeback without contacting us may lead to account suspension while the dispute is open (and it doesn't change our willingness to resolve genuine problems).

Your legal rights

This policy is in addition to, and does not limit, any non-waivable rights you have under applicable consumer law, including the Texas Deceptive Trade Practices–Consumer Protection Act. If the law gives you a stronger refund right, that right applies.